Yes. Many of our products are crafted from natural materials such as stone or wood, which means variations in texture, grain, or colour are part of their beauty. Each piece is slightly unique, making it truly one-of-a-kind.

Absolutely. You can add a gift message at checkout, and we will make sure it’s included with your order.

Yes. Care instructions are provided for each product on its page to help you preserve its timeless beauty. If you have further questions, our team will gladly advise.

Yes. Laurentez Living offers curated solutions for interior designers, boutique hotels, and businesses seeking timeless design pieces. Please reach out to info@laurentez.ch for collaboration inquiries.

No. At Laurentez Living, we believe in timeless design and do not participate in flash sales or discount campaigns. We avoid promoting a throwaway culture and instead stand for lasting value, careful craftsmanship, and pieces chosen with intention.

Most orders are processed within 2–3 business days. Standard delivery within Switzerland typically takes 3–5 business days after dispatch. You will receive a confirmation email with tracking information once your order has been shipped.

We are currently a boutique brand and at this time we only ship within Switzerland. Expanding internationally is part of our future vision, and we look forward to offering Europe-wide shipping soon.

Yes. Once your order has been dispatched, you will receive an email with tracking details so you can follow your delivery until it arrives at your door.

Yes. We accept returns within 14 days of delivery, provided the item is new and returned in its original packaging. As we are a small boutique brand, return shipping costs are the responsibility of the customer. To initiate a return, please contact us at info@laurentez.ch, and we will guide you through the process.

Each piece is carefully inspected and packaged before shipping. If your order arrives damaged, please contact us within 48 hours of delivery at info@laurentez.ch with photos of the item and packaging. The item will need to be returned to us, after which we will promptly arrange a replacement or issue a refund.

We accept all major credit cards and Klarna for secure and convenient payment.